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If you made your purchase using a gift card, e-gift card, or store credit, refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item s and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you. You must provide your order invoice and the form of payment used to make the purchase when returning merchandise to a store.

Refunds for online purchases returned in store will be issued in the original form of payment, except for online purchases made using PayPal. At this time, all store returns of online purchases using PayPal are valid for exchange or store credit only. Please allow billing cycles for the credit to appear on your statement. Should you receive damaged, defective, or the wrong item s , please return the merchandise to our Online Returns address above within 30 days from the ship date. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item s plus any original shipping charge paid by you and the return shipping costs ONLY if a copy of the shipping receipt is attached to the return form.

We recommend using a carrier service that provides tracking. Please note: only standard carrier services will be refunded. To ensure proper processing, please select the appropriate Return Reason Code listed on your return form. In addition, please specify the damage, defect, or wrong item s on the return form.

If you would like a replacement of the item s , please write Exchange on the return form in the notes section. We will gladly send out a replacement of the original item s purchased, at no cost, as long as the merchandise is available. If the merchandise is not available for an exchange, you will receive a refund to the original form of payment used to make your online purchase.

Refunds will be issued in the original form of payment, except for online purchases made using PayPal. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item s plus any original shipping charge paid by you. Refunds can only be made to the exact gift card, e-gift Certificate or store-credit used for the original purchase. As an alternative, you may bring your claim in your local "small claims" court, if permitted by that small claims court's rules and as long as such matter is only pending in that court.

Any provision of applicable law notwithstanding, the arbitrator will not have authority to award damages, remedies or awards that conflict with this Returns and Exchanges Policy, or the website Terms of Use. For any action at law or in equity relating to the arbitration provision of this Returns and Exchanges Policy, the Excluded Disputes or if you opt out of the agreement to arbitrate, you agree to resolve any dispute you have with Forever 21 exclusively in a state or federal court located in Los Angeles, California, and to submit to the personal jurisdiction of the courts located in Los Angeles County for the purpose of litigating all such disputes.

If any provision of these Returns and Exchanges Policy is held to be unlawful, void, or for any reason unenforceable during arbitration or by a court of competent jurisdiction, then that provision will be deemed severable from this Returns and Exchanges Policy and will not affect the validity and enforceability of any remaining provisions.

Forever 21's failure to insist upon or enforce strict performance of any provision of this Returns and Exchanges Policy will not be construed as a waiver of any provision or right. No waiver of any of this Returns and Exchanges Policy will be deemed a further or continuing waiver of such term or condition or any other term or condition. For further assistance, contact us at for U.

You can also contact us through our customer service portal. Maximum items allowed. Maximum 40 items allowed. United States. Track Order. Gift Cards. Special Offers. Find a Store. Hello Welcome back!


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Sign up for exclusive updates, new arrivals, events, contents, and more! Please check your email! Cookies Policy. What Are Cookies? How Do We Use Cookies? Here is the breakdown of each: Functionality cookies: these cookies allow you to navigate the site and use our features, such as keeping items in your basket when shopping online. These cookies expire when the browser is closed.

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Analytics cookies: we partner with third parties, such as Google Analytics, to gather information about your activities on this site and other sites over time for non-advertising purposes such as improving the site functionality and website experience. Preference cookies: we use these cookies to help us remember your preferences, such as language or location, to enhance your shipping experience. Advertising or targeting cookies: We partner with third parties that may use technologies such as cookies to gather information about your activities on this and sites other websites in order to provide you with relevant advertising based upon your browsing activities and interests.

This type of advertising is sometimes called interest-based advertising. No personally-identifiable information is collected or used in this process. If you wish to not have cookies that are used for interest-based advertising, you may opt-out by clicking here for partners that participate in the TRUSTe opt-out tool or if located in the European Union click here. If you wish to opt-out from this type of advertising for companies that participate in the Network Advertising Initiative, please click here.

Please note that this does not opt you out of being served ads. You will continue to receive generic ads. You can opt out of the Google Analytics Advertising Features we use by indicating your preference using the interest-based opt-out link here.

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Google also provides a complete privacy policy, and instructions on opting out of Google Analytics here. We currently do not respond to browser "Do Not Track" signals. Why does this matter? Privacy Policy. Effective Date: May 16, Forever 21, Inc. This Privacy Policy addresses the following: Information that we collect about you.

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Cookies and other tracking technology that we use. What we do with the information that we collect. With whom we share the information we collect. Our opt-out policy. Our policy on correcting and updating Personal Information, making a complaint about our handling of your Personal Information, and deactivation of your account. We may collect Personal Information that you voluntarily provide to us when you contact us with a question or comment about our products and services.

We generally collect one or more of the following types of Personal Information when you contact us with a question or comment or request information from us about our products and services: Name E-mail address Phone Number Purchase Order Information Provided When You Shop at Our Stores. When you shop at one of our stores, we may collect Personal Information that you voluntarily provide to us before or after you make a purchase in connection with marketing activities such as signing up to our newsletter.

When you apply for a job with us, we may collect your name, address, phone number, email address, previous work experience, references and other personal information about your background and experience. Passively Collected Information. We may also collect information about you through social media sites you use to access our Site depending the permissions you have given for access to your information.

Information Collected From Our Partners. We may partner with our third party resellers to receive information about you, such as name and contact information. Cookies are small text files that are stored on your computer or device when you visit our websites. Cookies allow a website to recognize a particular device or browser.

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Beacons is programming code that is designed to collect information about your interactions with the Site, such as the links you click on. Third parties with whom we partner to provide certain features on our Sites or to display advertising based upon your web browsing activity use local shared objects.

Various browsers may offer their own management tools for removing local shared objects. In addition, you may manage Flash cookies by clicking here. Third-Party Advertising Services: We partner with third parties that may use technologies such as cookies and local stored objects as described above to gather information about your activities on the Sites and elsewhere on the Internet in order to provide you with relevant advertising based upon your browsing activities and interests.

If you wish to not have this information collected and used for interest-based advertising, you may opt-out by clicking here for partners that participate in the TRUSTe opt-out tool or if located in the European Union click here. Third-Party Analytics: We may also use service providers, such as Google Analytics, that may use cookies or other technologies to collect information about your online activities across this and other sites over time for non-advertising purposes such as those described above.

We use Google Analytics cookies and other Google advertising cookies. Google also provides a complete privacy policy, and instructions on opting out of Google Analytics read more about it here. We may use this Personal Information to administer your access to a Site, verify your identity, and provide our products or services to you. We may use this Personal Information to understand and respond to your question or comment.

We use passively collected information to monitor and maintain the performance of our Sites, analyze trends, usage and activities in connection with our services, validate users and ensure their technological compatibility with users, and optimize our marketing efforts. Aggregate data We may use your Personal Information to create aggregate data which does not include any Personal Information and which cannot be used to identify you.

We may share Personal Information with affiliated businesses. Service Providers. We, like many businesses, sometimes hire other companies " Service Providers " to perform certain business-related functions. Examples include mailing information, maintaining databases, and hosting services.

When we employ a Service Provider to perform a function of this nature, we provide it with the information that it needs to perform its specific function, which may include Personal Information and other information that you provide to us via a Site.

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These companies are authorized to use your Personal Information only as necessary to provide these services to us. Third Parties for Marketing and Other Purposes. We may share with selected third party partners, including for their direct marketing purposes please see below for your choices related to this sharing. Legal Requirements.

We may disclose Personal Information if required to do so by law or in the good faith belief that such action is necessary to a comply with a subpoena or similar legal obligation, b protect and defend our rights or property, c act in urgent circumstances to protect the personal safety of users of any Site or the public, d protect against legal liability, or e or as otherwise required or permitted by law.

Business Transfers. As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution, total or partial sale of assets in bankruptcy or similar event, Personal Information may be part of the transferred assets.

Some of our pages utilize framing techniques to serve content to you from our partners while preserving the look and feel of our Sites. When you interact with content from our partners displayed on our Site, please be aware that you are providing your Personal Information to these third parties and it will be governed by their respective privacy policies. Notice shall be sent: to Forever 21 at: Forever 21, Inc. Terms of Use. You must use this address to opt out: Forever 21, Inc. ATTN: Privacy North Mission Road Los Angeles, CA You must include your name and residence address, the email address you use for your Forever 21 account if any , and a clear statement that you want to opt out of this arbitration agreement.

On your return form, check off the items you wish to return and list the return reason code s. Securely pack your merchandise and return form in a box or envelope of your choice you may also use the original package if possible. Place the pre-printed return label on the outside of your package. Please note that the return label is not pre-paid, therefore, you will be responsible for the return shipping cost. Print or show on mobile! During the sale which runs from August Feb Coupon code melissa and Whenever there's a promotion or discount code, you can find one here first.

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