If you made your purchase using a gift card, e-gift card, or store credit, refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item s and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you. You must provide your order invoice and the form of payment used to make the purchase when returning merchandise to a store.
Refunds for online purchases returned in store will be issued in the original form of payment, except for online purchases made using PayPal. At this time, all store returns of online purchases using PayPal are valid for exchange or store credit only. Please allow billing cycles for the credit to appear on your statement. Should you receive damaged, defective, or the wrong item s , please return the merchandise to our Online Returns address above within 30 days from the ship date. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item s plus any original shipping charge paid by you and the return shipping costs ONLY if a copy of the shipping receipt is attached to the return form.
We recommend using a carrier service that provides tracking. Please note: only standard carrier services will be refunded. To ensure proper processing, please select the appropriate Return Reason Code listed on your return form. In addition, please specify the damage, defect, or wrong item s on the return form.
If you would like a replacement of the item s , please write Exchange on the return form in the notes section. We will gladly send out a replacement of the original item s purchased, at no cost, as long as the merchandise is available. If the merchandise is not available for an exchange, you will receive a refund to the original form of payment used to make your online purchase.
Refunds will be issued in the original form of payment, except for online purchases made using PayPal. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item s plus any original shipping charge paid by you. Refunds can only be made to the exact gift card, e-gift Certificate or store-credit used for the original purchase. As an alternative, you may bring your claim in your local "small claims" court, if permitted by that small claims court's rules and as long as such matter is only pending in that court.
If any provision of these Returns and Exchanges Policy is held to be unlawful, void, or for any reason unenforceable during arbitration or by a court of competent jurisdiction, then that provision will be deemed severable from this Returns and Exchanges Policy and will not affect the validity and enforceability of any remaining provisions.
Forever 21's failure to insist upon or enforce strict performance of any provision of this Returns and Exchanges Policy will not be construed as a waiver of any provision or right. No waiver of any of this Returns and Exchanges Policy will be deemed a further or continuing waiver of such term or condition or any other term or condition. For further assistance, contact us at for U.
You can also contact us through our customer service portal. Maximum items allowed. Maximum 40 items allowed. United States. Track Order. Gift Cards. Special Offers. Find a Store. Hello Welcome back!
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We generally collect one or more of the following types of Personal Information when you contact us with a question or comment or request information from us about our products and services: Name E-mail address Phone Number Purchase Order Information Provided When You Shop at Our Stores. When you shop at one of our stores, we may collect Personal Information that you voluntarily provide to us before or after you make a purchase in connection with marketing activities such as signing up to our newsletter.
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On your return form, check off the items you wish to return and list the return reason code s. Securely pack your merchandise and return form in a box or envelope of your choice you may also use the original package if possible. Place the pre-printed return label on the outside of your package. Please note that the return label is not pre-paid, therefore, you will be responsible for the return shipping cost. Print or show on mobile! During the sale which runs from August Feb Coupon code melissa and Whenever there's a promotion or discount code, you can find one here first.
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